FREQUENTLY ASKED QUESTIONS

Each product is uniquely designed in Australia and crafted with thoughtful attention to style, comfort, and quality. Our designs are exclusive to our brand and unavailable anywhere else. Every piece goes through multiple prototypes and careful refinement before reaching its final form. We select premium materials and incorporate soft suede padding to ensure our collars are not only beautiful, but also comfortable for your dog to wear every day without irritation. Many of our pieces are produced in limited quantities, and some limited editions may never return once sold out. This approach allows us to maintain exceptional quality, distinctive design, and the exclusivity that defines Dog Elegance.

Please refer to our Size Guide (https://www.dogelegance.com.au/sizing-guide)for detailed measurements of each product. If you're unsure, feel free to contact us. We’re happy to assist.

Yes. Returnable within 14 days if unused, undamaged, and in original condition. Read full Returns Policy (https://www.dogelegance.com.au/shipping-refunds)→

Please contact us as soon as possible. If your order has not yet shipped, we will do our best to accommodate changes or cancellations.

Yes. Our Signature Collars and Leads are thoughtfully designed with both elegance and strength, including sizes and widths suitable for medium to large breeds.

CARE INSTRUCTIONS Leather Accessories To keep your leather collar, lead, or pouch looking its best: • Avoid water exposure, especially saltwater. If wet, gently pat dry with a soft cloth. • Clean off dirt or stains promptly to prevent discolouration. • Prevent your dog from chewing on the leather. • Use a leather conditioner every 3–6 months to keep the leather soft and protected. • Store in a cool, dry place away from direct sunlight. • Clean with leather-safe products only; avoid harsh chemicals. Following these care tips will help your Dog Elegance pieces maintain their luxurious look and comfort for years to come.

All accessories are crafted from premium, breathable leather and softly padded with suede for extra comfort. The hardware is made from a blend of reinforced zinc alloy and stainless steel, finished in an elegant gold tone to complement each design.

Yes, you can shop each item individually. Collars, leads, pouches are all available separately. Our curated collections offer the complete look for those who love a matching, elegant set. All accessory sets arrive in a complimentary gift box and include free shipping. Individual items may incur a shipping fee if the total order value is under $100. Individual pieces do not include a gift box, though a gift box can be purchased separately.

All of our accessory sets arrive in our signature luxury box with satin lining, thoughtfully designed to be gift-ready. For this reason, additional gift wrapping is not necessary and is not offered at this time. Please note that when purchased individually, our collars, leads and pouch bags do not come in a gift box. However, a gift box can be purchased separately.

Currently, we ship within Australia. International shipping will be introduced soon. Follow us on Instagram (https://www.instagram.com/dogelegance.au/)or subscribe to our newsletter for updates.

Unfortunately, we do not offer repairs or replacements for products damaged due to chewing, rough handling, or general wear and tear. To maintain the longevity of your accessories, we recommend supervising use and following our care instructions.

We accept all major credit and debit cards, as well as PayPal and Afterpay for a secure and convenient checkout experience, giving you greater flexibility when shopping with us.

The DOG Society is an exclusive ambassador circle reserved for dogs who reflect our values of beauty, elegance, and presence — both in style and in community reach. While we love discovering new faces, we carefully select ambassadors who share our aesthetic and have an engaged following. To be considered, follow us on Instagram and tag us in your content featuring our products, or complete the official application form available on the DOG Society page of our website. We’re always on the lookout for thoughtful imagery and accounts that align with the world of Dog Elegance. If selected, you’ll receive a private invitation with special benefits.